Shipping policy
Shipping Policy
Shipping & Delivery Information
At Amelie Lisse, we strive to make your shopping experience smooth, transparent, and stress-free. Here's everything you need to know about how we process and deliver your order.
📦 Average Delivery Time
Once your order is placed, it typically takes 1–3 business days to process.
Most weekday orders are processed within 1 business day, while orders placed on Friday evenings, weekends, or statutory holidays may take slightly longer.
After processing, your order is shipped and generally arrives within 7–9 business days.
Please note that occasional delays may occur during peak seasons or periods of high demand. We always work hard to ensure your order is delivered as quickly as possible.
🛒 How to Place an Order
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Visit the product page for the item you wish to purchase.
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Click "Add to Cart."
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Review your cart and select "Proceed to Checkout."
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Enter your shipping information accurately and click "Continue to Shipping."
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Review and confirm your shipping details.
✅ Good news: Shipping is always free, with no minimum purchase required.
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Click "Proceed to Payment" and choose your preferred payment method.
🔐 Secure Payment Options
We offer several SSL-encrypted, secure payment methods, including:
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Credit & Debit Cards (Visa, Mastercard, American Express, Maestro)
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PayPal
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EPS
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Sofort, iDEAL, and other local payment methods
Once your payment has been securely processed, you'll receive an order confirmation by email. If you experience any issues, our customer support team is always happy to assist.
🚚 Shipping Policy
All orders qualify for free shipping, with no hidden fees and no minimum order value.
To help reduce environmental impact and improve shipping efficiency, we may combine multiple items into a single shipment when appropriate.
In rare cases, unforeseen circumstances—such as courier delays, customs processing, severe weather, or labour disruptions—may affect delivery times.
⚠️ Please Note: Once your order has been dispatched, any delays caused by third-party carriers are outside our control. For this reason, refunds cannot be issued solely due to shipping delays while the parcel is in transit.
If your order is time-sensitive or you have any questions regarding delivery, please don't hesitate to contact us.
📩 Contact Us
Email: support@amelielisse.com
We're always happy to help.
